What is the Franchise Operations Manual?



Are you franchising your business and want to learn more about developing an operations manual? If so, this video is for you!

In this video, franchise lawyer Charles Internicola discusses the role of the Franchise Operations Manual in the franchising process. Providing an in-depth look at the topics every operations manual should include, Charles explains why it’s critical for franchisors to develop a solid operations manual and ensure consistent success across their entire franchise system.

00:21 – What is the Operations Manual?
01:04 – What role the Operations Manual plays in franchising
3:08 – Topics to include in the Operations Manual
4:53 – When should you disclose the Operations Manual to franchisees?
6:44 – Who prepares Operations Manuals?
9:19 – Additional topics that should be in the operations manual

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